Concentrates Direct

Delivery Information

To avoid loading the whole cost of deliveries onto our products, we have opted to only partially subsidise the cost of delivery directly. This means you will not pay an excessive price when ordering larger quantities, and it incentivises combining items into one order.

If you prefer to collect your products then select ‘Local collection’ in the checkout, but please confirm when your order will be prepared for collection first.

Delivery of the goods will be made to your nominated delivery address. So please make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

We reserve the right to charge the full delivery cost incurred to us for cancelled orders including when a free delivery has been offered as part of the purchase and to charge a restocking fee at 20% of the net price charged for the goods.

Any order containing a hazardous goods item invokes hazardous goods delivery. To avoid the need for hazardous goods transport, you may be able to select the same product in a smaller inner packing container size.

Delivery of ‘In Stock’ items is typically the next working day (not bank holidays or weekends) if ordered in the morning. Whilst every reasonable effort shall be made to keep to delivery dates indicated, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

The risk in the goods shall pass from us to you upon delivery of such goods to the delivery address.

Non-UK Customers are responsible for paying all relevant import duties. We will not be held responsible in any way for delays caused by non-payment of import duties.

We reserve the right to change delivery pricing and service providers at our discretion.