Concentrates Direct

Refund and Returns Policy


You may cancel your order at any time prior to despatch by contacting the Sales Department via email. You have the right to cancel your order within fourteen days of delivery (starting the day after you receive the goods) and return them for a refund of the returned goods value paid, unless you order goods made to your own specification. It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter. You are under a duty to take reasonable care of the goods which must be returned in original condition at your expense. Should you cancel the contract and once we are in receipt of the goods, we will then refund the price you have paid for the returned goods less the full delivery costs. Note that delivery costs indicted at Checkout are typically subsidised to half of the full cost. A Goods Return Number must be obtained from us and be clearly shown on the returned items. The goods will remain at your risk in all respects until received by us. You will be liable for the cost of remedying any damage to the goods returned.

Warranty and Liability

We warrant that the goods will at the time of delivery correspond to the description given by us. Except where you are dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute, common law or otherwise are excluded and you warrant that you are satisfied as to the suitability of the goods for your purpose. The warranty is non-transferable.

Warranty Returns

If you wish to return any faulty item you must first contact our Support Department and obtain a RMA Number.

Any warranties for defects shall become void if modifications are made to the goods, or if they are judged by us to have been stored incorrectly.