What information do you need to collect and how will you use it?

When you place an order, we need to know your name, e-mail address, mailing address and payment card details. This allows us to process and fulfil your order and to notify you of your order status.
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Any personal information we gather via the website or our payment provider will be used in accordance with this Privacy Policy, and in accordance with your wishes as indicated to us.

We might use your information to:

(1) remember you when you visit our website;

(2) identify your interests so that we might make offers available to you;

(3) ensure any products or services you receive are correctly administered;

(4) contact you to let you know about any of our products, services or promotions but only according to the permissions you give us.


What are “cookies” and do you use them?

“Cookies” are small pieces of information that are stored by the browser, on your computer’s hard drive.

We use service cookies to help us to make our website work as efficiently as possible by remembering your registration details, login details (if you have given us permission to do so) and remembering your settings preferences.

Most browsers allow you to turn off cookies. However, switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.


How do you protect customer information?

We use a secure server for collecting personal and payment card information. The secure server layer (SSL) encrypts (scrambles) all the information you enter before it is transmitted over the internet and sent to us. Furthermore, all the customer data we collect is protected against unauthorised access. The password you provide if registering with the website is encrypted to ensure protection against unauthorised access of your personal information.
Whilst we invest in high-quality security and do our utmost to protect user privacy, we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk. However, once we have received your personal information we use strict procedures both ourselves and with our suppliers to protect the security of your personal information.


 Will you disclose the information you collect to outside parties?

Concentrates Direct Limited does not sell, share, trade, or rent your personal information to others.

Concentrates Direct Limited may release account information;

  1. to fulfil any request you have made through us (e.g. ordering goods/services to be supplied by a third party on our behalf or for our payment provider to process your payment for the purchase);
  2. or when we believe, in good faith, that such release is reasonably necessary to
    (i) comply with law,
    (ii) enforce or apply the terms of any of our user agreements or
    (iii) protect the rights, property or safety of Concentrates Direct Limited, our customers, or others.


How do I state my contact preferences?

We always explain why and how we might contact you at the point you give your information to us. We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using opt out or opt-in tick boxes. If the boxes aren’t there, it’s because we will not use your information for any other purpose than that for which you give it (e.g. to process an order).

When responding to any communication from us, if you no longer wish for your details to be used by us, then you can change your preferences.


 How do I access and update my personal information?

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes.

You can update your details and marketing preferences, by submitting a contact form through the website, emailing us, writing to us, or when completing another order.

You have the right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please send an email or write to us and your wishes will be honoured (There will be an administrative charge of £10 for providing a copy of this information).


 What does providing you with personal information mean?

By using our website, you consent to the collection and use of this information by Concentrates Direct Limited and our trading partners.

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Please check the website regularly for any changes to this Privacy Policy.

The Privacy Policies of our payment and delivery partners are separate to that of Concentrates Direct Limited.


In Summary

Concentrates Direct Limited is committed to protecting your privacy. We use the information we collect on the site to make shopping at concentratesdirect.co.uk as simple as possible and to enhance your overall shopping experience.


 Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please contact us.


This Policy was last updated November 2017.