‘You’ or ’Your’ means the person or company buying goods from the Concentrates Direct Limited.
‘We’ or ‘Our’ or ‘Us’ means Concentrates Direct Limited.
Registered Office: Unit 6 Heritage Business Centre, Derby Road, Belper, Derbyshire, United Kingdom, DE56 1SW
Main Office: Mill House, Main Street, Tatenhill, Burton on Trent, Staffordshire. DE13 9SD
VAT No. 272 6771 78

Prices and Payment

All prices are in £ sterling and exclude VAT. Any delivery options and related charges will be presented to you as part of the order process and will be added to the order. We accept payment by most major credit and debit cards. Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. This happens when you use the ‘Checkout’ option.


All items offered on our website are subject to availability. You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings. Your order shall be deemed conclusive evidence of your acceptance of these conditions and represents an offer by you, to us, to purchase a product, which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. We reserve the right to accept or reject any order at our discretion and no order shall be binding unless and until it is accepted by us. When querying an order please quote your order number/reference in any correspondence.

Product Specifications

Product images and photos are used by us for illustrative purposes and goods may vary in appearance. We warrant that the goods will at the time of delivery correspond to the description given by us. It is your responsibility to check the compatibility and suitability of goods before ordering. We hereby reserve the right to make without notice such minor modifications in specifications, designs or materials as we may deem necessary or desirable by experience.


Delivery of the goods shall be made to your nominated delivery address. You will need to make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. We reserve the right to charge the full delivery costs for cancelled orders.

Delivery charges are calculated:
Up to 0.99kg  =  £8.04  –  Small bag
1kg to 1.99kg  =  £9.56  –  Medium bag
2kg to 4.99kg  =  £11.10  –  Large bag
5kg to 9.99kg  =  £12.67  –  Extra large bag

10kg to 24.99kg  =  £15.03
25kg to 49.99kg   =   £9.14 + £0.34 per kg
50kg to 74.99kg   =   £4.56 + £0.34 per kg
75kg to 99.99kg   =   £0.34 per kg

100kg to 249.99kg   =   £55  –  Small palet
250kg to 500kg   =   £60  –  Medium palet

80kg to 249.99kg   =   £75  –  Small Palet
250kg to 500kg   =   £80  –  Medium Palet

Any order containing a hazardous goods items invokes hazardous goods delivery and the 80kg minimum quantity. To avoid the need for hazardous goods transport, you may be able to select the same product in a smaller inner packing container size.

Delivery of ‘In Stock’ items is typically 2 working days (not bank holidays or weekends). Whilst every reasonable effort shall be made to keep to delivery dates indicated, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from us to you upon delivery of such goods to the delivery address.

Non-EU Customers are responsible for paying all relevant import duties. We will not be held responsible in any way for delays caused by non-payment of import duties.

We reserve the right to change delivery pricing and service providers at our discretion.

Duty to inspect and notify

You have a duty to inspect the goods delivered for any apparent defects that an average customer would notice. Apparent defects also include where appropriate, missing accessories, any considerable, easily visible damage to the goods and any cases when either the wrong goods or insufficient quantities were delivered. We are to be notified in writing of such obvious defects within 3 days from delivery.

We are to be notified by you of any hidden defects within 7 days after their detection.

In case of non-compliance with this duty to inspect and notify, the goods shall be considered approved “as is” by you.

If you wish to reject any goods which are not in accordance with the contract, you must promptly give notice of rejection to us and make the goods available for collection by us.

Ownership and Risk

The risk in the goods shall pass from us to you upon delivery of such goods to the delivery address and such risk includes the risk of loss or damage or deterioration to the goods or any part thereof. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to you until we have received in cleared funds, payment in full for all goods delivered under this and all other contracts between us and you for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between us and you under which the goods were delivered.

If any payment due under these conditions is overdue in whole or in part, we may without prejudice to any of our other rights recover and/or re-sell the goods or any part of them and may enter your premises, with your permission hereby confirmed as a condition of contract, by our servants or agents to recover the goods and you shall be liable for all our costs of so doing.


You may cancel your order at any time prior to despatch by contacting the Sales Department via email. You have the right to cancel your order within fourteen days of delivery (starting the day after you receive the goods) and return them for a refund of the returned goods value paid, unless you order goods made to your own specification. It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter. You are under a duty to take reasonable care of the goods which must be returned in original condition at your expense. Should you cancel the contract and once we are in receipt of the goods, we will then refund the price you have paid for the returned goods less the full delivery costs. Note that delivery costs indicted at Checkout are typically subsidised to half of the full cost. A Goods Return Number must be obtained from us and be clearly shown on the returned items. The goods will remain at your risk in all respects until received by us. You will be liable for the cost of remedying any damage to the goods returned.

Warranty and Liability

We warrant that the goods will at the time of delivery correspond to the description given by us. Except where you are dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute, common law or otherwise are excluded and you warrant that you are satisfied as to the suitability of the goods for your purpose. The warranty is non-transferable.

Warranty Returns

If you wish to return any faulty item you must first contact our Support Department and obtain a RMA Number.

Any warranties for defects shall become void if modifications are made to the goods, or if they are judged by us to have been stored incorrectly.

Product Misuse

Should any equipment malfunction because of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all costs incurred by us in repairing such equipment and investigating the causes of the malfunction shall be payable to us.

Copyright and Trademarks

All content included in or available through our website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is our property or our content suppliers and is protected by UK and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through our website is our exclusive property and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of our website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of our service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of our service (e.g. our prices and product listings) without our express written consent.

Force Majeure

We will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to any cause beyond our reasonable control. If we choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on another occasion.

No waiver

Our failure to insist upon strict performance of any provision of these conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of yours in performance of compliance with any of these conditions.


Goods are supplied on the understanding that the user is competent in their use. No liability will extend to us by their use or misuse. Except as provided in these conditions or otherwise agreed by us in writing and except where death or personal injury has been caused by our negligence, no warranty, conditions, representation, undertaking or obligation, expressed or implied, imposed by statute, common law, custom, course of dealing or otherwise on the our part shall apply in respect of the goods. Where the goods, or any part thereof, are supplied, designed or manufactured other than by us, our obligations to you shall not exceed those owed to us by the relevant supplier, manufacturer or designer.


The invalidity of the whole or any part of these conditions shall not affect the validity of the remaining part of the particular ‘Condition’ or these ‘Conditions’.

Amendments or alterations We reserve the right to make changes to any of our services, policies, terms and conditions including these Terms and Conditions at any time. You and your order will be subject to the terms and conditions and policies in force at the time that you place the order.


These conditions and contract of which they form shall be construed in accordance with English law and you hereby submits to jurisdiction of the English Courts.