Concentrates Direct

Terms & Conditions

‘You’ or ’Your’ means the person or company buying goods from Concentrates Direct Limited.
‘We’ or ‘Our’ or ‘Us’ means Concentrates Direct Limited.
Registered Office: Unit 6 Heritage Business Centre, Derby Road, Belper, Derbyshire, United Kingdom, DE56 1SW
Main Office: Bramblewick, Main Street, Tatenhill, Burton on Trent, Staffordshire. DE13 9SD
VAT No. GB272 6771 78

Prices and Payment

All prices are in £ sterling and exclude VAT. Any delivery options and related charges will be presented to you as part of the order process and will be added to the order. We accept payment by BACS/FasterPayments and most major credit and debit cards.
Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. This happens when you use the ‘Checkout’ option.


All items offered on our website are subject to availability.
All purchases must be made by a business since we do not sell to consumers.  It is your responsibility to provide true business details in the mandatory checkout or account fields on our website.
You must be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings.
Your order shall be deemed conclusive evidence of your acceptance of these conditions and represents an offer by you, to us, to purchase a product, which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you.
We reserve the right to accept or reject any order at our discretion and no order shall be binding unless and until it is accepted by us.
When querying an order please quote your order number/reference in any correspondence.

Product Specifications

Product images and photos are used by us for illustrative purposes and goods may vary in appearance.
We warrant that the goods will at the time of delivery correspond to the description given by us.
It is your responsibility to check the compatibility and suitability of goods before ordering.
We hereby reserve the right to make without notice such minor modifications in specifications, designs or materials as we may deem necessary or desirable by experience.


Please see our Delivery Info page.

Duty to inspect and notify

You must inspect the goods delivered for any apparent defects that an average customer would notice. Apparent defects also include where appropriate, missing accessories, any considerable, easily visible damage to the goods and any cases when either the wrong goods or insufficient quantities were delivered.
We are to be notified in writing of such obvious defects within 3 days from delivery.
We are to be notified in writing of any hidden defects within 7 days after their detection.
In case of non-compliance with this duty to inspect and notify, the goods shall be considered approved “as is” by you.
If you wish to reject any goods which are not in accordance with the contract, you must promptly give written notice of rejection to us and make the goods available for collection by us.

Ownership and Risk

The risk in the goods shall pass from us to you upon delivery of such goods to the delivery address and such risk includes the risk of loss or theft or damage or deterioration to the goods or any part thereof.
However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to you until we have received in cleared funds, payment in full for all goods delivered under this and all other contracts between us and you for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between us and you under which the goods were delivered.
If any payment due under these conditions is overdue in whole or in part, we may without prejudice to any of our other rights recover and/or re-sell the goods or any part of them and may enter your premises, with your permission hereby confirmed as a condition of contract, by our servants or agents to recover the goods and you shall be liable for all our costs of so doing.


You may cancel your order within fourteen days of delivery (starting the day after you receive the goods) and return them for a refund unless you order goods made to your specifications.
It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter.
You are under a duty to take reasonable care of the goods which must be returned in original condition at your expense.
Note that delivery costs charged to our customers are typically subsidised.  Should you cancel the contract and once we have received the goods, we will then refund the price you have paid for the returned goods less the full delivery costs at our chosen carrier’s rate or the carrier’s cancellation fee if they have not yet collected, where we have opted to deliver the goods by our means you will remain liable for the equivalent rate of our carrier, and less a restocking fee at 20% of the net product price paid. The full delivery costs as per our chosen carrier’s rate are available on request.
A Goods Return Number must be obtained from us and be clearly shown on the returned items.
The goods will remain at your risk in all respects until received by us. You will be liable for the cost of remedying any damage to the goods returned.

Warranty and Liability

We warrant that at the time of delivery, the goods will correspond to the description given by us.
All other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute, common law or otherwise are excluded and you warrant that you are satisfied as to the suitability of the goods for your purpose.
The warranty is non-transferable.

Warranty Returns

If you wish to return any faulty item you must first contact us and obtain a Goods Return Number.
Any warranties for defects shall become void if modifications are made to the goods, or if they are judged by us to have been stored incorrectly.

Product Misuse

Should any equipment malfunction because of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion) then all costs incurred by us in repairing such equipment and investigating the causes of the malfunction shall be payable to us.

Copyright and Trademarks

All content included in or available through our website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is our property or our content suppliers and is protected by UK and international copyright, authors’ rights and database right laws. The compilation of all content in or made available through our website is our exclusive property and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of our website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of our service, without our express written consent. You may also not create and/or publish a database that features substantial parts of our service (e.g. our prices and product listings) without our express written consent.

Force Majeure

We will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to any cause beyond our reasonable control. If we choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on another occasion.

No waiver

Our failure to insist upon strict performance of any provision of these conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of yours in performance of compliance with any of these conditions.


Goods are supplied on the understanding that the user is competent in their use. No liability will extend to us by their use or misuse. Except as provided in these conditions or otherwise agreed by us in writing and except where death or personal injury has been caused by our negligence, no warranty, conditions, representation, undertaking or obligation, expressed or implied, imposed by statute, common law, custom, course of dealing or otherwise on our part shall apply in respect of the goods. Where the goods, or any part thereof, are supplied, designed or manufactured other than by us, our obligations to you shall not exceed those owed to us by the relevant supplier, manufacturer or designer.


The invalidity of the whole or any part of these conditions shall not affect the validity of the remaining part of the particular ‘Condition’ or these ‘Conditions’.
We reserve the right to make changes to any of our services, policies, terms and conditions including these Terms and Conditions at any time. You and your order will be subject to the terms and conditions and policies in force at the time that you place the order.


These conditions and contract of which they form shall be construed in accordance with English law and you hereby submit to the jurisdiction of the English Courts